Instacart, Personal Shopper
September 2022 – Present
- Facilitated and delivered daily grocery orders using the Instacart app to optimize route navigation and order management.
- Delivered exemplary customer service by swiftly addressing concerns and resolving issues.
- Managed delivery schedules to maximize time management and fuel efficiency.
- Oversaw financial transactions, including tracking receipts and managing digital payments.
Starbucks, Shift Supervisor
November 2019 – September 2022
- Exemplified the barista approach to create memorable guest experiences.
- Managed potential service issues to ensure customer satisfaction and retention.
- Mentored and coached baristas while observing their performance.
- Upheld all health, food, and safety standards by local, state, and federal guidelines.
Sodexo, Starbucks Manager
April 2018 – October 2019
- Led a team of over 25 baristas, managing scheduling and conducting training to uphold Starbucks and Sodexo’s service standards.
- Handled daily operations to ensure food quality, customer service, and adherence to cash handling and financial protocols, contributing to a weekly sales volume of $30k.
- Enhanced operational efficiency and service delivery by focusing on client satisfaction and food safety compliance.
November 2015 – January 2017
- Cultivated a loyal customer base by communicating about upcoming events, new merchandise promotions, and product restocks to drive incremental sales.
Automattic, Happiness Engineer (Remote)
October 2012 – November 2012
- Provided technical and billing support for WordPress.com users through various platforms, including public forums, help desk software, and phone support.
- Preserved documentation and shared ideas, features, and product feedback with the team via Skype, IRC, and internal WordPress.com software.
PageLines, Inc, Community Manager (Remote)
May 2012 – October 2012
- Led a community of fifty software developers, curating a PageLines App Store for plugins, extensions, and themes.
- Organized company and WordPress community events to enhance brand recognition and customer engagement.
- Established strategic brand partnerships with complementary companies, delivering unique experiences to clients.
- Administered affiliate program, supporting all affiliates with necessary media and tools to generate passive income.