Work Experience

Instacart, Personal Shopper

September 2022 – Present

  • Facilitated and delivered daily grocery orders using the Instacart app to optimize route navigation and order management.
  • Delivered exemplary customer service by swiftly addressing concerns and resolving issues.
  • Managed delivery schedules to maximize time management and fuel efficiency.
  • Oversaw financial transactions, including tracking receipts and managing digital payments.

Starbucks, Shift Supervisor

November 2019 – September 2022

  • Exemplified the barista approach to create memorable guest experiences.
  • Managed potential service issues to ensure customer satisfaction and retention.
  • Mentored and coached baristas while observing their performance.
  • Upheld all health, food, and safety standards by local, state, and federal guidelines.

Sodexo, Starbucks Manager

April 2018 – October 2019

  • Led a team of over 25 baristas, managing scheduling and conducting training to uphold Starbucks and Sodexo’s service standards.
  • Handled daily operations to ensure food quality, customer service, and adherence to cash handling and financial protocols, contributing to a weekly sales volume of $30k.  
  • Enhanced operational efficiency and service delivery by focusing on client satisfaction and food safety compliance.

Clinique, Consultant

November 2015 – January 2017

  • Cultivated a loyal customer base by communicating about upcoming events, new merchandise promotions, and product restocks to drive incremental sales.

Automattic, Happiness Engineer (Remote)

October 2012 – November 2012

  • Provided technical and billing support for users through various platforms, including public forums, help desk software, and phone support.
  • Preserved documentation and shared ideas, features, and product feedback with the team via Skype, IRC, and internal software.

PageLines, Inc, Community Manager (Remote)

May 2012 – October 2012

  • Led a community of fifty software developers, curating a PageLines App Store for plugins, extensions, and themes.
  • Organized company and WordPress community events to enhance brand recognition and customer engagement.
  • Established strategic brand partnerships with complementary companies, delivering unique experiences to clients.
  • Administered affiliate program, supporting all affiliates with necessary media and tools to generate passive income.