Intro

With over five years in the coffee industry, my career is brewed with leadership, customer engagement, and a dedication to creating welcoming atmospheres. I hold a Certified Professional Food Manager (CPFM) credential, ensuring high standards of food safety and quality in all operations. My online marketing expertise aids in promoting the Starbucks brand, connecting with both local and broader coffee communities.

My managerial journey began at Sodexo as a Starbucks Manager from April 2018 to October 2019, where I led a team of over 25 baristas, managing weekly volumes of $30k. This role prepared me for my position as a Shift Supervisor at Starbucks from November 2019 to September 2022. Here, I led, trained, and scheduled a team of 25+ baristas, focusing on exceptional customer service to create unique guest experiences. I also enforced health, food, and safety standards in line with local, state, and federal guidelines.

Before entering the coffee realm, I provided technical support for WordPress.com at Automattic, assisting users with the platform and resolving technical issues. This role sharpened my problem-solving skills and understanding of digital platforms, which later proved useful in promoting Starbucks' brand online.

Earlier, I served as a Community Manager at PageLines, Inc. from May 2012 to October 2012, leading a community of 200+ developers and enhancing brand recognition through events and partnerships.

Currently, I am pursuing a Bachelor's degree in Organizational Leadership at Arizona State University, focusing on leading teams and organizations effectively and ethically.

My career, spanning digital domains to coffee realms, reflects my commitment to building communities and delivering quality service. My academic and practical experiences equip me with a unique blend of skills aimed at thriving in collaborative, quality-driven, and community-focused ventures.

Work

Instacart, Personal Shopper

September 2022 – Present

  • Facilitated and delivered daily grocery orders using the Instacart app to optimize route navigation and order management.
  • Delivered exemplary customer service by swiftly addressing concerns and resolving issues.
  • Managed delivery schedules to maximize time management and fuel efficiency.
  • Oversaw financial transactions, including the tracking of receipts and management of digital payments.

Starbucks, Shift Supervisor

November 2019–September 2022

  • Exemplified the barista approach to create memorable guest experiences.
  • Managed potential service issues to ensure customer satisfaction and retention.
  • Mentored and coached baristas while observing their performance.
  • Upheld all health, food, and safety standards in accordance with local, state, and federal guidelines.

Sodexo, Starbucks Manager

April 2018—October 2019

  • Led a team of over 25 baristas, managing scheduling and conducting training to uphold Starbucks and Sodexo's service standards.
  • Handled daily operations to ensure food quality, customer service, and adherence to cash handling and financial protocols, contributing to a weekly sales volume of $30k.
  • Enhanced operational efficiency and service delivery by focusing on client satisfaction and food safety compliance.

Clinique, Consultant

November 2015—January 2017

  • Cultivated a loyal customer base by communicating about upcoming events, new merchandise promotions, and product restocks to drive incremental sales.

Automattic, Happiness Engineer

October 2012—November 2012

  • Provided technical and billing support for WordPress.com users through various platforms including public forums, help desk software, and phone support.
  • Preserved documentation and shared ideas, features, and product feedback with the team via Skype, IRC, and internal WordPress.com software.

PageLines, Inc, Community Manager

May 2012—October 2012

  • Led a community of two hundred software developers, curating a PageLines App Store for plugins, extensions, and themes.
  • Organized company and WordPress community events to enhance brand recognition and customer engagement.
  • Established strategic brand partnerships with complementary companies, delivering unique experiences to clients.
  • Administered affiliate program, providing support to all affiliates with necessary media and tools to generate passive income.

About

Greetings! I am Henry Perkins from Lisle, Illinois. My professional trajectory has navigated through varied roles in customer service management, community engagement, and web development, each bound by the common thread of harnessing technology to enrich user experiences and cultivate community growth.

My initial professional engagement was as a Community Manager at PageLines, Inc., where I directed a vibrant community of 50 software developers, curated an App Store for plugins, extensions, and themes, and orchestrated engaging events. This tenure fostered a blend of technological innovation with community building, providing a conducive platform for developers and affiliates to thrive.

Transitioning to Automattic as a Happiness Engineer, I rendered technical and billing support across numerous platforms, ensuring a seamless customer journey. This role honed my ability to meld technical facets with user-friendly interfaces, establishing a solid foundation for my subsequent endeavors.

Venturing into the food and beverage sector, I began as a Shift Supervisor at Starbucks and later ascended to the role of Starbucks Manager under Sodexo's banner. These roles entailed ensuring premier customer satisfaction, mentoring a dynamic team of baristas, and managing a weekly sales volume of $30k. My managerial acumen was sharpened alongside a profound understanding of sales and human resources management.

As I continue on my professional voyage, I am keen on exploring opportunities that resonate with my skills and interests in technology, web design, and development. Concurrently, I am open to roles that leverage my managerial and community engagement expertise to propel business growth and customer satisfaction.

How might I assist you? My diverse professional background furnishes me with a unique blend of technical aptitude and people-centric skills. Whether crafting user-centric web solutions, leading community engagement initiatives, or overseeing customer service operations, I am adept at delivering value and augmenting user experiences. My comprehensive grasp of technology, coupled with a knack for fostering meaningful relationships, positions me well to contribute to projects at the nexus of technology, community, and customer satisfaction.

I invite you to connect, whether you're seeking technical insights, community engagement strategies, or simply wish to engage in an enlightening discussion on the latest in tech, movies, TV shows, or the fantastical worlds of Lord of the Rings. I am eager to connect!

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